Understanding the Indiegogo disbursement process is crucial for campaign creators. The most common question is, “When do I get my funds?” Here’s a comprehensive breakdown:
Standard Disbursement Timeline:
- Indiegogo aims to disburse funds to your bank account within 15 business days after your campaign concludes. This timeline assumes your bank account information is accurate and complete.
Funding Structures and Disbursement:
- Indiegogo offers both Fixed and Flexible funding options. Regardless of the structure, funds are held until the campaign’s end and then disbursed.
- You can track your raised funds in real-time on the “Finances” tab of your campaign dashboard after receiving your first contribution.
Key Disbursement Factors:
- Minimum Disbursement: Indiegogo requires a minimum of $100 (or equivalent in your currency, after fees) for disbursement. If you don’t meet this threshold, backers will be refunded.
- Reserved Funds: For campaigns raising over $1000, Indiegogo automatically reserves 5% to cover potential refunds and chargebacks.
- Bank Account Accuracy: Incomplete or incorrect bank information is the primary cause of disbursement delays. Ensure you provide accurate details on the “Funding” tab of your Campaign Editor.
Why the 15-Business-Day Timeline?
- Indiegogo’s Trust & Safety team conducts a thorough review of each campaign before disbursement.
- Disbursements occur in weekly batches.
- While you might receive funds sooner, 15 business days is the standard timeframe.
- US business days and holidays are used, because Indiegogo is a US company.
Learn More: How to Build a Backers Network for Your Crowdfunding Project: A Step-by-Step Guide
Troubleshooting Disbursement Delays:
If you haven’t received your funds after 15 business days, consider these factors:
- Verify Business Days: Ensure you’re counting business days, excluding weekends and US holidays.
- Bank Information Review: Double-check your bank account details for accuracy. Confirm the account can receive ACH transfers in your campaign’s currency. Currency conversion issues can also cause failures.
- Minimum Threshold: Confirm your campaign met the $100 minimum.
- Contact Support: If you’ve ruled out these issues, contact Indiegogo’s User Operations Team for assistance.
Resolving Disbursement Errors:
- Incorrect Bank Information: If you receive an email indicating a disbursement failure, verify your bank details with your bank and update them on Indiegogo.
- Insufficient Funds: If you receive an email stating backers were refunded, your campaign didn’t meet the minimum funding goal.
Key Takeaways:
- Accurate bank information is vital for timely disbursements.
- Understand the 15-business-day timeframe and potential delays.
- Monitor your campaign’s “Finances” tab for updates.
- Contact Indiegogo support for any unresolved issues.
By following these guidelines, you can better understand the Indiegogo disbursement process and ensure a smoother experience.
